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Departments

Departments are organizational units that group related jobs and agents together. As your library grows, departments provide structure — making it easier to browse, manage, and delegate work at scale.

Each department can also have a department agent assigned to it. That agent automatically gains access to every job in the department, so it can run departmental work on your behalf from a conversation. See Head of Department.

What a department contains​

A department is a named container for the jobs and agents that share a common function, team, or domain. For example:

  • Sales — lead qualification jobs, outreach sequences, CRM update workflows
  • HR — onboarding jobs, policy Q&A workflows, performance review processes
  • Operations — data processing jobs, report generation, maintenance workflows
  • Engineering — code review jobs, incident response workflows, documentation generators

Why use departments​

  • Discoverability: Team members in Sales find Sales jobs immediately — they don't need to search through unrelated workflows.
  • Delegation: A single department agent can be assigned to a department and automatically gains access to all jobs within it.
  • Organization at scale: As the number of jobs grows, departments prevent the Library from becoming an unmanageable flat list.
  • Access structure: Departments create a natural boundary for controlling which agents and users interact with which workflows.

The Departments board​

Departments are managed on a drag-and-drop board in the Library.

  1. Navigate to Library
  2. Open Departments under Command Center in the sidebar

Each department appears as a column, with the assigned department agent shown in its header. An Unassigned column holds everything that has not been placed in a department yet.

The Departments board

Jobs and Agents boards​

The board has two modes, toggled at the top:

  • Jobs — shows the jobs in each department
  • Agents — shows the agents that belong to each department

Both boards share the same department columns. Switching modes changes what you are organizing, not which departments exist.

Scope​

Use the scope selector to switch between:

  • My — departments you created for your own jobs and agents
  • Org — departments shared across your organization

Organization departments can only be created, renamed, deleted, or reassigned by an organization admin. All members can view them.

Creating a department​

  1. Open the Departments view in the Library
  2. Click Add Department
  3. Enter the department name (e.g., "Customer Support")

The department appears as a new column, ready to receive jobs and agents.

Adding jobs and agents to a department​

On the board, drag a card from the Unassigned column onto the department column where it belongs. The change saves immediately.

To remove something from a department, drag it back to Unassigned.

A job or agent belongs to only one department at a time.

note

Adding an agent to a department's Agents board groups it for organization only — it does not grant that agent access to the department's jobs. Only the assigned department agent inherits job access. See Head of Department.

Setting a job's department elsewhere​

A job's department can also be set from the job itself, in the Job Builder configuration panel. The Department field is a picker that selects from existing departments; create the department on the board first.

Managing departments​

Each department column header offers:

  • Rename — renames the department and updates every job and agent assigned to it
  • Reorder — drag column headers to change the order; your ordering is remembered
  • Search — filter the cards within the board
  • Delete — removes the department
Deleting a department does not delete its jobs

When you delete a department, every job and agent in it returns to the Unassigned column. Nothing is deleted. You can then reassign them to another department.

What's next​

  • Head of Department — assign an agent that automatically inherits access to all jobs in a department
  • What is a job — understand jobs before organizing them into departments
  • Create a job — build the jobs that fill your departments
  • Library — see how departments appear in the Library interface